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managing fake negative reviews The first thing to remember is that gathering data from online reviews isn't going to give you accurate insights. Whether positive or negative, online reviews have value. However, they aren't a reliable source of data. For data that drives your business decisions, focus on gathering data from sources like customer satisfaction (CSAT) surveys. For instance, the CSAT surveys from Delighted will give you excellent feedback on your business from real customers. Part of managing negative reviews, whether real or fake, is responding to make things right. When you reach out to upset customers, genuine customers will usually be open to a solution. On the other hand, people who were paid by your competitor to write a negative review probably won't respond. Your customers and potential customers won't know which reviews were planted by a competitor or a disgruntled, former employee. If you skip the negative reviews you know are fake, you'll miss out on the chance to display your integrity. 4. Research people who post negative reviews For example, if you sell bungee cords with plastic hooks and a bad review mentions rust on the metal hooks, call that out in your reply. Make sure anyone reading the review will know the author didn't really buy your product. Don't let fake, negative reviews ruin your business faux saint laurent bag

faux saint laurent bag